To verify your email address and activate your job alert. It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation. To protect customer privacy, please email your contact information to Someone will reach out to you right away. My insurance company sent them a bill with a zero dollar balance but they decided to remove $4500+ from my escrow account and sent them a check anyway. The representative wouldn't let my son speak for me.
My experience with Karen was absolutely great. She is professional, proficient and personable with her clients. She worked in getting me all that I needed in buying my new home. Every call, text and email questions I had were answered immediately.
The Right Mortgage For Your Goals
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Planet Home picked up the phone almost every time I called, which I appreciated a great deal. My wife and I followed Dirk from another lender to purchase our second house. Dirk always goes above and beyond with communication about loan options, pricing, and whole-picture financing.
Planet Home Lending
Monitors timely completion of written inquiries/complaints logged in complaint tracking system. Provides information and research in timely manner to appropriate areas to facilitate responses. Every day, our data brings to life breaking news stories and investigative reporting in remote and often dangerous locales.
David and Heather kept us informed about every step of the process that we were going through. Even when there was stressful points they let us know they had our backs no matter what and would let us know if something changed. They went above and beyond to get issues resolved made things work when other lenders didn't know how. Their experience and knowledge shows how much they care about their clients and they are a great example of what their company is willing to do take care of future clients.
Customer Service Field Manager
Promptly responds to all escalated telephone inquiries. Check out the latest webinars, join us at our next event, and read our success stories with customers and partners over at the Resources page. Prepares payoff statements, assignments of mortgage and release of lien documents according to state compliance guidelines.
In 2022, Planet Home Lending will plant 100,000 trees as a corporate sponsor of the National Forest Foundation. It’s midnight snacks and lazy weekend mornings. It’s memories of the past and planning for the future.
We have been with Planet for a number of years and have found them to be a very professional business. We are very pleased with the service we receive and the outcome of the repayment arrangement. We had issues with our first lender, and we thought that we will not able to continue the process. Jessica picked it up immediately and she did in a few hours what the first lender could not do in two weeks. Thank you again, Jessica, and thank you, Planet Home Lending! Credit plays a very important role when it comes to purchasing a home.
Mortgage banking/loan servicing experience preferred. At Planet Home Lending, we want to make sure you get the right home loan for your financial goals. Whether it’s purchase or refinance, cash-out or remodel, we offer great loan products, excellent service, and a dedication to your needs that doesn’t end at closing.
Because each mortgage or refinance isn’t just a transaction – it’s a home. Every Planet customer, business partner, and employee can feel good about giving back. Homebot puts accurate, realtime home valuation info at every homeowners’ fingertips.
Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401, and 10 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans. Assists with monthly and quarterly quality review meetings with Customer Service Representatives to ensure compliance with these standards. Responds to all borrower inquiries via phone and/or correspondence ensuring high quality service and timely response, adhering to productivity and regulatory requirements. Researches customer issues and works towards resolution when needed.
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